"Windows protected your PC"
Click More info, then Run anyway. Windows shows this for programs it doesn't see often.
Help from StarTech, right on your screen.
Download StarDesk, give your technician the 9-digit ID it shows, and click Allow. There's nothing to install, and nobody can connect without your OK.
Open this page on the computer you need help with. StarDesk runs on Windows.
How it works
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1
Download and open StarDesk
Use the button above. It opens straight away, with no setup.
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2
Give us your ID
Read the 9-digit number to your technician, or send it on WhatsApp.
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3
Click Allow
A window asks whether to let them in. Nothing happens until you say yes.
You stay in control
You decide who sees your screen, and for how long.
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Your OK comes first
Every connection waits for you to click Allow.
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You can always see it
A red bar stays on your screen while a technician is connected.
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One click ends it
Click Disconnect and the session stops immediately.
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Private by design
Sessions are encrypted end to end. Even StarTech's server can't see your screen.
If your computer warns you
Your ID shows dashes
StarDesk can't reach StarTech yet. Check that you're online, then close StarDesk and open it again.